Appeal

If you break a rule, you will be given a mute or ban. An Appeal is a chance to get that penalty overturned. The appeal system is designed to allow innocent players to remove offences against their account or letting them reflect on the reasons they were given the penalty.

Players have a limited number of appeals. You receive access to the first appeal once the Player Support team have put an offence on your account. A second appeal becomes available 21 days later, only if the first one fails and you have been a long-term member of the RuneScape community.

General

 * State your sources. An appeal saying "It says on the forums" is a lot weaker than "It says on the forums (quick find code 00-00-000-00000000)" because customer support have to look for the post. Also, if customer support can't find the post, they can't revert your account status to its pre-offence state. With a quick find code, this problem is removed.
 * Always be polite. Some poor soul has to sit in an office 9-5 and read these appeals - the least you can do is be kind!
 * Use correct English. Not only does it make the appeal look more professional, but it also means that customer support do not have to spend time deciphering it. Write it like a letter, not a e-mail. It is suggested by jagex customer support that you don't include any personal information such as your name, phone number, location, etc.

Website Advertising
If you get muted for website advertising, there are a few points you can look at which will increase the chances of your appeal being successful.


 * Read Mod Hohbein's post (Quick find: 14-15-293-59239903). It states that if you were discussing a recognised fansite, you will not be penalised. If you were discussing a recognised fansite (tip.it, salmoneus.net, runehq.net, runevillage.com, runecrypt.com, global-rs.com, draynor.net, runehead.com, rsbandb.com, runetower.com, runehints.com, runescapemedia.com, and runewise.net), then you will have a very strong appeal, simply putting that the site was a recognised fansite, and the quick find code of the thread (14-15-293-59239903).
 * If you casually mentioned it, and got done for website advertising, write that. Obviously, if you have been shouting "RSCLASSIC.net" for the last half-hour, this will not work, but if it wasn't advertising, and you just mentioned it once, odds are you will have your penalty reduced, if not removed!

Criticism of the System
Some players feel the appeal system has problems, although the reasons vary. Thanks to a number of mistakes which have been recorded by players, a common belief is that the system is somehow automated. This could, however, be a case of "quick-lets-get-through-the-appeals-so-I-can-get-home" syndrome