Balnea

Balnea Thermaenni Caldarium runs the ogress spa in Oo'glog and can be found in the bank. In the As A First Resort quest, players help her get the spa ready for the grand opening. She is the daughter of a taverner in Yanille. (presumably the one encountered during the Zogre Flesh Eaters quest)

Dialog before doing quest
Talk-to Balnea option:
 * Hi there!
 * Balnea: I'm ever so busy at the moment; please come back after the grand opening.
 * What grand opening?
 * Balnea: I'm sorry, I really can't spare the time to talk to you.
 * Uh, sure.

Talk-to Ogress banker option:
 * Ogress banker: ...
 * Excuse me, can I get some service here, please?
 * Ogress banker: GRAAAAAH! You go away, human! Me too busy with training to talk to puny thing like you.
 * Balnea: I do apologise, sir/madam. We're temporarily unable to meet your banking needs.
 * Balnea: We'll be open just as soon as we realise our customer experience goals and can guarantee the high standards of service that you expect from all branches of the Bank of RuneScape.
 * What did you just say to me?
 * Balnea: We're closed until I can teach these wretched creatures some manners.
 * Ah, right. Good luck with that.

Trivia

 * Balnea's name refers to the Latin word for bath, an appropriate title for someone working in the spas of Oo'glog.
 * Much of Balnea's dialog consists of business jargon and buzzwords.