Community Management Team

Community management, also known as CM, are a team of Jagex employees dedicated to customer support and communication. They ensure that any feedback given by the community is passed along to the relevant people within the company.

Role
The role of community management at Jagex is to represent the company to the players of their games, including RuneScape and Old School RuneScape. They do this by communicating on various social media websites, such as, and. They will also often post news on the RuneScape website and forums regarding the latest changes and updates, as well as conducting polls and player events.

Mod Balance
is the head of community at Jagex. He originally joined the company in November 2013 as a community engagement specialist. His role is to oversee the other members of the community management team and actively engage with the community on social media.

Shaun Akerman
Shaun Akerman, or, has been a community manager for RuneScape since 2016. He regularly interacts with the community to respond to player feedback on both Reddit and the official RuneScape Forums. Shaun is also a regular presenter of livestreams on RuneScape's official Twitch and YouTube channel.