Changes: Community Management Team

Latest revision as of 19:54, 6 May 2018

Community Management Team, also known as CM, is a team of Jagex employees dedicated to customer support and communication. They ensure that any feedback given by the community is passed along to the relevant people within the company.

Role

The role of community management at Jagex is to represent the company to the players of their games, including RuneScape and Old School RuneScape. They do this by communicating on various social media websites, such as Twitter, Facebook and Reddit. They will also often post news on the RuneScape website and forums regarding the latest changes and updates, as well as conducting polls and player events.

Members

This section or article is incomplete.

Reason: Does not list all current, former, no longer employed CM members
You can discuss this issue on the talk page or edit this page to improve it.

Current

Picture	Name	Nationality	Role	Employed in
	Mod Shauny	British/Welsh	Community Manager	2014
	Mod Cam	N/A	Community Manager	2018
N/A	Mod Kalaya	N/A	Junior Product Manager	August 2014
	Mod JD	N/A	Social Media and Streaming Manager	March 2014
N/A	Mod MattHe	N/A	Community Manager
	Mod Ayiza	N/A	Community Manager	13 September 2017
	Mod Poerkie	N/A	Intern Community Manager	2018
	Mod Gambit	N/A	Community Manager	6 August 2018

Former

Picture	Name	Nationality	Role	Employed in	Left in
	Mod Balance	British	Head of Community Management	2013	2018
N/A	Mod Crow	British	Community Manager	2007	2014
	Mod Meadows	British	Community Manager	18 April 2017^[1]	2019
	Mod Lee	N/A	Community Manager	2013	2019
N/A	Mod Sushi Pi	N/A	Community Manager		September 2013
N/A	Mod Phoenix	N/A	Community Manager	2013	2014
N/A	Mod Poppy	N/A	Community Manager	2006	2012
N/A	Mod Mark H	N/A	Community Management Representative	September 2005	May 2011
N/A	Mod Jane	N/A	Head of Community Management		May 2015
N/A	Mod Neena	N/A	Marketing Campaign Executive		August 2017
N/A	Mod Sky	N/A	Community Manager	June 2015	September 2016
N/A	Mod Luiz	N/A	Community Manager	2009^[2]	2017
	Mod Merchant	N/A	Community Manager
N/A	Mod Silent	Scottish	Video maker	2013	2014

Trivia

In 2018, the Jagex's Community Management Team won the MCV Award for Best Community Management.^[3]

References

^ Jagex. Mod Meadows's Twitter account. 18 April 2018. Mod Meadows: "Today, is my Jagex Birthday, alongside @JagexVeda and @JagexIago. So it's official - I'm one Jagex-year old. I can't believe how fast it has gone, thanks to all of you players for making me love my job! Each one of you are spectacular! P.S. I'm the one that falls over..."
^ Mod Luiz. "The future of CM." RuneScape Forums.
^ MCV. MCV's Twitter account.*

[1] Jagex. Mod Meadows's Twitter account. 18 April 2018. Mod Meadows: "Today, is my Jagex Birthday, alongside @JagexVeda and @JagexIago. So it's official - I'm one Jagex-year old. I can't believe how fast it has gone, thanks to all of you players for making me love my job! Each one of you are spectacular! P.S. I'm the one that falls over..."

[2] Mod Luiz. "The future of CM." RuneScape Forums.

[3] MCV. MCV's Twitter account.*

[1]

[2]

[3]

@@ Line 1: / Line 1: @@
-'''Community management''', also known as '''CM''', are a team of [[Jagex Moderator|Jagex employees]] dedicated to customer support and communication. They ensure that any feedback given by the community is passed along to the relevant people within the company.
+'''Community Management Team''', also known as '''CM''', is a team of [[Jagex Moderator|Jagex employees]] dedicated to customer support and communication. They ensure that any feedback given by the community is passed along to the relevant people within the company.
 ==Role==
-The role of community management at [[Jagex]] is to represent the company to the players of their games, including ''RuneScape'' and [[Old School RuneScape]]. They do this by communicating on various social media websites, such as {{wp|Twitter}}, {{wp|Facebook}} and {{wp|Reddit}}. They will also often post [[news]] on the [[RuneScape (website)|RuneScape website]] and [[RuneScape Forums|forums]] regarding the latest changes and updates, as well as conducting polls and player events.
+The role of community management at [[Jagex]] is to represent the company to the players of their games, including ''RuneScape'' and [[Old School RuneScape]]. They do this by communicating on various social media websites, such as {{wp|Twitter}}, {{wp|Facebook}} and {{wp|Reddit}}. They will also often post [[news]] on the [[RuneScape#Website|RuneScape website]] and [[RuneScape Forums|forums]] regarding the latest changes and updates, as well as conducting polls and player events.
 ==Members==
@@ Line 8: / Line 8: @@
 ===Current===
+<dpl>
-====Mod Balance====
+  namespace =
-{{AnchorText|Mod Balance}} is the head of community management at Jagex. He originally joined the company in November 2013 as a community engagement specialist.{{CiteGeneral|url = http://services.runescape.com/m=forum/forums.ws?254,255,301,65206760|title = Introducing Mod Balance|author = Mod Balance|date = 11 November 2013|accessdate = 2017-05-14|archiveurl = http://archive.fo/z6vxM|archivedate = 2017-05-14}} His role is to oversee the other members of the community management team and actively engage with the community on social media.
+  uses = Template:Infobox Person
+  category = Current Jagex employees
-====Mod Shauny====
+  category = Community Management Team
-{{AnchorText|Mod Shauny}} has been a community manager for RuneScape since the end of 2015.{{CiteGeneral|url = http://services.runescape.com/m=forum/forums.ws?254,255,525,65725147|title = A new Mod approaches...|author = Mod Shauny|date = 31 December 2015|accessdate = 2017-05-14|archiveurl = http://archive.fo/tpkBD|archivedate = 2017-05-14}} He regularly interacts with the community to respond to player feedback on both Reddit and the official RuneScape Forums. Shauny is also a regular presenter of livestreams on RuneScape's official [https://www.twitch.tv/runescape/ Twitch] and [https://www.youtube.com/RuneScape/ YouTube channel], and hosts a variety of in-game events. Shauny originally had a phone interview with Jagex on [[17 June]] [[2013]] but wasn't offered the job until much later.{{CiteTwitter|author=Shaun Akerman|url=https://twitter.com/Shaunypwns/status/876060429021216769|date=17 June 2017|archiveurl=http://archive.fo/zB5OO|archivedate=2017-06-17}}
+  order = ascending
+  include = {Infobox Person}:image:name:nationality:role:employed
-====Mod Meadows====
+  table = class="wikitable sortable autosort=2²{comma}²a align-center-3 align-center-6 align-center-2 align-center-5 align-center-4" | ,-,nowrap=nowrap | Picture,Name,nowrap=nowrap | Nationality,Role,Employed in
-{{AnchorText|Mod Meadows}} has been a community manager for RuneScape since December 2017.
+  tablerow = ²{#if:%%|[[File:%%|60px]]|²{NA}²}²,[[%%]],²{#if:%%|%%|{{NA}}}²
+</dpl>
-====Mod Jon====
-{{AnchorText|Mod Jon}} is a broadcast manager for RuneScape and [[Chronicle: RuneScape Legends]]. He helps to run and broadcast streams that take place on Twitch and YouTube.
-====Mod JD====
-{{AnchorText|Mod JD}} is a social media and streaming manager for RuneScape who joined Jagex in March 2014.{{CiteGeneral|url = http://services.runescape.com/m=forum/forums.ws?254,255,333,65321116|title = Introducing Mod JD|author = Mod JD|date = 11 March 2014|accessdate = 2017-05-14|archiveurl = http://archive.fo/tH3FZ|archivedate = 2017-05-14}} He helps to communicate the latest news, updates and information to players through a variety of different social media networks.
-====Mod Lee====
-{{AnchorText|Mod Lee}} is a community manager and video marketing executive for RuneScape. Lee has produced a lot of video content relating to RuneScape even prior to being hired by Jagex, going by the name Regicidal.{{CiteGeneral|url = http://services.runescape.com/m=forum/l=0/sl=0/forums.ws?254,255,284,65119565|title = Introducing Regicidal as..|author = Mod Jane|date = 16 August 2013|accessdate = 2017-05-14|archiveurl = http://archive.fo/39F74|archivedate = 2017-05-14}} The type of videos he has created have ranged from being informative, to music videos, and general commentaries. Mod Lee lives in the United States, in contrast to the majority of other Jagex employees.
 ===Former===
+<dpl>
-====Mod Raven====
+  namespace =
-[[Mod Raven]] used to be a member of the community team until switching to [[Content Developers|content development]] in 2010.
+  uses = Template:Infobox Person
+  category = Former Jagex employees
-====Mod Crow====
+  category = Community Management Team
-Mod Crow is Mod Raven's brother and a former community moderator. He left the company in 2014.
+  order = ascending
+  include = {Infobox Person}:image:name:nationality:role:employed:left
-====Mod Emilee====
+  table = class="wikitable sortable autosort=2²{comma}²a align-center-3 align-center-6 align-center-2 align-center-5 align-center-4" | ,-,nowrap=nowrap | Picture,Name,nowrap=nowrap | Nationality,Role,Employed in,Left in
-Mod Emilee was a community moderator that went on maternity leave in 2012.<!--could be wrong--> She was well known for her [[forum]] avatar of a monkey's head and frequent impersonation of monkeys.
+  tablerow = ²{#if:%%|[[File:%%|60px]]|²{NA}²}²,[[%%]],²{#if:%%|%%|{{NA}}}²
+</dpl>
-====Mod Jane====
-{{AnchorText|Mod Jane}} was the head of community management for Jagex until May 2015.{{CiteGeneral|url = http://services.runescape.com/m=forum/forums.ws?254,255,472,65620680|title = Time to move on...|author = Mod Jane|date = 11 May 2015|accessdate = 2017-05-14|archiveurl = http://archive.fo/C4fi8|archivedate = 2017-05-14}} She was featured regularly during [[RuneFest]] and the [[GameBlast]] streams.
-====Mod Mark H====
-{{AnchorText|Mod Mark H}} was a community management representative from September 2005 until May 2011. He was responsible for engaging player feedback along with running in-game events and competitions. Since leaving Jagex, he has had a number of community management roles including working for YouTube creator network The Yogscast.{{CiteGeneral|url=https://twitter.com/sherlock_hulmes/status/644088121995468800|title=Mark Hulmes on Twitter: &quot;Very excited to confirm that I am the new Community Manager for the @Yogscast! Love the folks here and excited for future projects! :D&quot;|author=Mark Hulmes|date=16 September 2015|accessdate=2017-05-14|archiveurl = http://archive.fo/bF5pQ|archivedate = 2017-05-14}}
-====Mod Infinity====
-{{Sectstub}}
-====Mod Kalaya====
-{{AnchorText|Mod Kalaya}} was a community manager at Jagex since August 2014. She previously worked in Player Support, working on issues relating to payments and accounts. She has now moved teams and works as a Junior Product Manger at Jagex. {{CiteGeneral|url = http://services.runescape.com/m=forum/forums.ws?254,255,388,65465395|title = Hello, I'm Mod Kalaya!|author = Mod Kalaya|date = 27 August 2014|accessdate = 2017-05-14|archiveurl = http://archive.fo/nCkSy|archivedate = 2017-05-14}}
-====Mod MattHe====
-{{AnchorText|Mod MattHe}} was a community manager for Jagex. Before that, he had a role as new player experience specialist, and had worked in Player Support.{{CiteGeneral|url = http://services.runescape.com/m=forum/forums.ws?254,255,298,65188265|title = Introducing Mod MattHe|author = Mod MattHe|date = 22 October 2013|accessdate = 2017-05-14|archiveurl = http://archive.fo/DcI6L|archivedate = 2017-05-14}}
-====Mod Michelle====
-Mod Michelle used to work on Community Management as well as the Jagex-run [[RuneScape Wiki (Jagex)|wiki]]. She left in 2015, after which the wiki was discontinued. The pig [[Jambon]] was released as a tribute.
-====Mod Neena====
-{{AnchorText|Mod Neena}} worked in community management for Jagex. She served as a bridge of communication between [[Player Moderator]]s and the company, as well as organising player visits to their studio.{{CiteGeneral|url=https://www.youtube.com/watch?v=IkGnl-btXjQ|title=RuneScape Podcast #72 - Mod Neena Exposed!|author=Jagex|date=20 November 2015|accessdate=2017-05-14}} In July 2016, she switched roles to become a marketing campaign executive{{CiteGeneral|url = http://services.runescape.com/m=forum/forums.ws?254,255,541,65805853|title = Changing Teams|author = Mod Neena|date = 24 June 2016|accessdate = 2017-05-14|archiveurl = http://archive.fo/6LvqJ|archivedate = 2017-05-14}} before leaving the company in August 2017.{{CiteGeneral|url = https://twitter.com/JagexNeena/status/895902841902125057|title=Hey guys, today is my last day at Jagex. More info below. If you're not bored of me yet, you can follow me on IG/SC/TW @Neena4186|author=Mod Neena|date=12 August 2017}}
-====Mod Phoenix====
-Mod Phoenix worked on the CM team throughout 2013 and 2014 before leaving the company.
-====Mod Poppy====
-Mod Poppy was a CM moderator known for her catchphrase "pretty in pink".
-====Mod Sushi Pi====
-{{AnchorText|Mod Sushi Pi}} worked in community management for RuneScape until September 2013.{{CiteGeneral|url = http://services.runescape.com/m=forum/forums.ws?254,255,286,65141007|title = Sayonara|author = Mod Sushi Pi|date = 3 September 2013|accessdate = 2017-05-14|archiveurl = http://archive.fo/3i1Rc|archivedate = 2017-05-14}}
-====Mod Sky====
+==Trivia==
+* In 2018, the Jagex's Community Management Team won the MCV Award for Best Community Management.{{CiteGeneral|url=https://twitter.com/MCVonline/status/971849062906556418|author=MCV|title=MCV's Twitter account}}
-{{AnchorText|Mod Sky}} joined RuneScape's community management team in June 2015.{{CiteGeneral|url = http://services.runescape.com/m=forum/forums.ws?254,255,490,65641517|title = New Mod Alert!|author = Mod Sky|date = 22 June 2015|accessdate = 2017-05-14|archiveurl = http://archive.fo/sUANs|archivedate = 2017-05-14}} She had previously worked in marketing for Jagex. In September 2016, Sky announced that her last day working at Jagex would be during [[RuneFest 2016]].{{CiteGeneral|url = https://twitter.com/SkysMansion/status/776421511045353473|title = Sky on Twitter: &quot;Sad news to share. Big love to the @RuneScape community! &lt;3 https://t.co/CPRBaVEkVj&quot;|author = Sky|date = 15 September 2016|accessdate = 2017-05-14|archiveurl = http://archive.fo/cFdul|archivedate = 2017-05-14}}
 ==References==
-{{Reflist|2}}
+{{Reflist}}
-{{Community Management}}
+{{Community Management Team}}
-{{Jagex}}
+{{Jagex Teams}}
+[[Category:Community Management Team| ]]

v • d • e Community Management Team
RuneScape	Mod Cam Mod JD Mod Poerkie Mod Shauny
Old School RuneScape	Mod Ayiza Mod Gambit
Former	Mod Balance Mod Crow Mod Infinity Mod Jane Mod Jon Mod Kalaya Mod Lee Mod Luiz Mod Mark H Mod MattHe Mod Meadows Mod Merchant Mod Michelle Mod Neena Mod Phoenix Mod Poppy Mod Raven Mod Ronan Mod Silent Mod Sky Mod Sushi Pi Mod Sween