Player Moderators (colloquially PMods or just mods) are RuneScape players chosen specifically by Jagex staff due to their commitment to the in-game community. They are ambassadors of the game and help to maintain an enjoyable in-game environment. They were added to the game on 14 June 2004, and since then the team has grown to nearly 1,600 player moderators as of 23 May 2018.
Player Moderators can be recognised by the silver crown - - or the silver star if they are also a Premier Club member - - visible next to their name when they speak in-game (but not in their username when right clicking), or when they are sending messages. This image cannot be disabled or hidden. On the RuneScape forums, however, there is no visible differentiation between Player Moderators and regular players. Anyone who claims to be a Player Moderator without a crown can be reported (for staff impersonation) using the report abuse menu. While acknowledged as not actually being hired members of the Jagex Staff (only regular players with extra entrusted tools), the rule is still applicable to impersonation of them.
A Player Moderator has two direct approaches to rulebreakers. The first is through priority abuse reports. All abuse reports filed by Player Moderators are directed to a separate group of Jagex staff members. The second way is through administering temporary mutes with their report.
However, new Player Moderators are given a "Suggest a mute" instead of a temporary mute option. This is to settle in new moderators into their role as part of a training period. Once Jagex has assessed the judgement of the moderator and the reports marked for muting would have been applied correctly, then the moderator would be given the normal mute option.
Occasionally when a player is being particularly defiant towards the rules, a mute is required so that other players can no longer see his or her text. A Player Moderator's mute is a safety precaution to help prevent the player in question from causing any more harm to themselves or others, as it will effectively stop any attempts to talk freely. Jagex provides Player Moderators with muting guidelines, and mutes are, according to Jagex, checked to ensure that they are correct. Any incorrect mutes may be lifted, and if a Player Moderator regularly mutes without proper reason, his or her moderator status may be removed. As soon as a Jagex Moderator checks the report, the mute is lifted and a subsequent punishment is then applied if it is needed. Players muted by Player Moderators are able to use quick chat.
Private messages sent by a Player Moderator are visible when private chat is turned off, though Player Moderators are unable to send subsequent messages or see that the player is online via his/her friends' menu. However, players will not see text written by a Player Moderator if they are added to that player's Ignore List.
Player Moderators have access to additional forum sections and the Player Moderator Room, in which they can discuss moderator issues with Player and Jagex Moderators. They also have access to the Player Moderator Centre. Jagex states that content discussed within these areas is strictly confidential, and any Player Moderator who reveals content within these areas will lose their moderator privileges.
How Player Moderators are chosen
Player Moderators are chosen specifically by Jagex staff based on their truthfulness, maturity, involvement in the RuneScape in-game and forum communities, and by the accuracy of abuse reports (therefore, not reporting someone for extremely minor reasons, or just because you can). They must also have a secure account. Recently there has been a greater focus on involvement within the community.
Players with old, expired offences may still become Player Moderators if Jagex feels that they have learned their lesson. Though you do not have to play a certain amount of time, most moderators have played 1 year or more before being asked to join the team. It is mentioned that being on the forums helps being noticed.
Jagex will only contact the player via the Message Centre system to inform him or her that he/she has been selected to become a Player Moderator. The player is then able to accept or decline the position. Jagex will never private message you in-game and tell you to go to an external website and enter your username and password. People messaging that are phishers who steal account logins, and they can be reported for staff impersonation.
Any player asking in-game for your login details should be reported immediately so Jagex can punish them accordingly. Also, if you are asked by a player in in-game chat to log out into the lobby as you have been chosen to become a moderator, report them promptly, as this is a phishing attempt as well.
Player Moderator teams
Player Moderators are split into two "teams": community-oriented and moderation-oriented. Each of these teams have their own dedicated Jagex Moderator to refer to.
There is also another group of Player Moderators, the Player Moderator Mentors: an experienced group of Player Moderators who have been chosen to help guide newer Player Moderators. They work with Jagex on processes such as recruitment and communicating changes to the other Player Moderators.
Surgeries and the Player Moderator room
The player moderator room is a special area within the game that can only be accessed by Player Moderators. Previously, Jagex Moderators were required to be present to open the room for Player Moderators, but this has since been changed.
According to Jagex, the Player Moderator Room is "effectively a blank room that's a direct copy of an existing dungeon found elsewhere. That's to ensure that mods don't have access to anything that the rest of the community doesn't. I should also point out that it's not possible to practice skilling or anything while in the basement as this could be considered an unfair advantage". In this quote, the "existing dungeon found elsewhere" is the Varrock West Bank's basement just stripped of most furniture and the wall and gate in the middle. The room is used for surgeries, which are scheduled question and answer sessions where Player Moderators ask for advice from the Jagex Moderators. All discussion during a surgery is strictly confidential. Before the December 2007 updates, surgeries would often be followed by a "Bot busting" session.
There are many misconceptions regarding Player Moderators and their abilities. In simple terms, they are the same as regular players, but with the ability to temporarily mute other players and access special Moderator forums. Some myths about Player Moderators and their abilities are, in fact, true for Jagex Moderators, however. Here is a list of myths about Player Moderators, along with the truth:
|Player Moderators are given free benefits, including free items, experience, or membership.||Player Moderators do not receive any type of reward for being a Player Moderator, and have to pay for membership and work for their items and experience like any other player. Before Jagex allowed qualifying free players to post on the forums, player moderators were able to use them regardless of their membership status. However, Jagex has said that it was an accident, so at the time, asked player moderators not to post in any forums besides the Player Moderator Forums. Now, though, any mod can post on the forums as part of the "qualifying free players".|
|Player Moderators can change their levels whenever they want.||Player Moderators cannot change their levels except through training like normal players. However, Jagex Moderators can change their own levels for testing purposes.|
|Player Moderators can get any item they want.||Player Moderators cannot generate any items they want and must work towards obtaining items like any other player. However it has been shown on various occasion that Jagex Moderators can generate any items they want for testing purposes.|
|Player Moderators are invited to the Player Moderator team in-game or by e-mail.||Jagex will only notify a player that they have been invited via that player's RuneScape inbox. If there are any unread messages in a player's inbox, a red "X" will be shown in that section of the lobby and in the information box will be a message containing the number of unread messages as well as a link to the player's inbox. Anyone telling you in-game or via email that you have been selected to become a Player Moderator is likely attempting to steal your password and should be reported for staff impersonation.|
|Player Moderators are told updates before they are publicly released.||This is not true in most cases, as there is a chance that information will be leaked, ruining the surprise for everyone. Occasionally, Jagex will allow Moderators to give advanced input on Moderation-related updates, such as an update to a game rule, or the reporting system.|
|Only Members are allowed to become Player Moderators.||Any player may become a Player Moderator regardless of membership.|
|Player Moderators are chosen primarily based on the number of reports they make.||Quality of reports is far more important than quantity, and making large numbers of reports in the hope of becoming a Player Moderator is actually counterproductive. If a situation is doubtful, you may send a report—but keep in mind that there may be a better solution, like asking "Could we please talk about something else?" or simply ignoring the other player. There are also several other factors besides the quantity/quality of reports that affect which players are chosen to become Player Moderators.|
|Players are chosen for modship because of their high combat level or how long they have been playing the game.||Player Moderators are not simply high combat levelled players, nor are Player Moderators necessarily chosen for their time devoted to the game, though the more good information on a player Jagex obtains, the better. Many Moderators have combat levels of 138, but there are also many who have combat levels as low as 3.|
|Player Moderators must have absolutely no offences on their record.||
Although having no offences may help your chances of becoming a Player Moderator, you do not have to have a shiny clean offence list to become one. Everyone has 'off' days, and we learn from our mistakes, and as such, it is important that if you do have offences, you have learned from them. Offences will typically only affect your chance of becoming a Player Moderator if you continuously violate the rules, or if they are serious offences, such as scamming.
|Player Moderators have to help someone in need.||Player Moderators are not obliged to help anyone and their cooperation is entirely voluntary. This even means that reporting and muting is optional as well, just as it is for normal players.|
|Player Moderators can either appeal offences for someone else, remove them entirely, or request them to be removed.||They cannot lift any bans or undo Jagex actions against an account. The owner of the account in question is responsible for appealing the offence.|
|Player Moderators can ban other players.||Player Moderators can only mute other players, not ban them.|
|Player Moderators are obligated to report players they see breaking the rules.||Just like regular players, it is the Player Moderators discretion as to whether or not they choose to report a player breaking a rule. In fact, Jagex encourages their Player Moderators to only report if it's absolutely necessary.|
|Player Moderators are given money to train skills and buy items instead of working to make their money.||Just like every other player, Player Moderators have to find their own ways of making money.|
|A Player Moderator's silver crown does not show up on Quick chat, chat from and to lobby, RSC, OSRS, FunOrb, or private chat.||
A Player Moderator's silver crown will always appear, regardless of type of chat, origin of chat, and destination of the chat. Nor can a Player Moderator turn off their crown temporarily. When someone is a Player Moderator, their crown will show up everywhere and always. This is so that players cannot claim they have 'turned it off' for a while and possibly scam others.
- Player Moderators will lose their moderator status when not logged in with a good play session within a 3 month period.
- Player Moderators on RuneScape are also Player Moderators on FunOrb. However, Forum Moderators on RuneScape are not always Forum Moderators on FunOrb.
- Player Moderators' crowns are not shown on the RuneScape Forums because they don't have any abilities there. This is also one of the reasons that Player Moderators are forbidden to reveal their status on the RuneScape Forums.
- In circumstances that cause a Player Moderator to speak out loud without typing, such was the case with random events, the crown does not appear next to their name.
- Moderator crowns were not visible on RuneScape Classic until September 2009.
- Player Moderators previously had the exclusive ability to report players by right-clicking their names in the chat box. This was given to all players following the anti-bot update on 25 October 2011.
- Player Moderators previously had the ability to submit reports without a 60-second timer. This has now been enabled for all players following 25 October 2011, including the right click 'Report' option which does have to be enabled for players to use it.
- At RuneFest 2014, attending Player and Forum Moderators were given mugs for the team or teams they represented.
- Until 9 March 2015, messages written by Player Moderators could be seen even by players who have turned their public chat off.
- ^ Mod Stevew. Jagex Mod reveals how Player Moderators are ACTUALLY selected.*
- ^ Jagex. PMods Exposed Mod Stevew : "There is a period where they can Suggest a Mute, and that means that they would have applied a mute in the situation, but the player isn't actually muted; and that report comes to us, and we look at it carefully, and we're assessing the judgement of that person; and only when we're really satisfied that they're consistently applying mutes or would apply mutes correctly do we turn on that additional ability to be able to mute people." (8m 18s) RuneScape podcast, 30 May 2014.
- ^ Jagex. Mod Meadows's Twitter account. 13 December 2017. Mod Meadows: "Testing out Community Manager PMod tools on @JagexWolf's 2nd account... That didn't last very long. 😉"
- ^ a b Jagex. "Player Moderator Groups." RuneScape Customer Support.
- ^ Jagex. Mod Meadows's Twitter account. 06 March 2018. Mod Meadows: "If a Pmod hasn’t logged in and had a good play session (like an hour of slayer or fishing etc) within a 3 month period they automatically lose their crown and Pmod status. It’s also very unlikely they will get it reinstated, unless it was a really good reason, such as illness."
- ^ Mod Infinity. Twitter. 2014-10-15. "Player & Forum Moderator mugs we gave out at @RuneFest :)"*