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The team are also responsible for responding to support tickets, monitoring social media, and passing on player feedback and comments. The team run initiatives regarding account security, phishing scams, computer security and more. |
The team are also responsible for responding to support tickets, monitoring social media, and passing on player feedback and comments. The team run initiatives regarding account security, phishing scams, computer security and more. |
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| + | The Runescape website caters for customer support only for a set of predetermined issues, mainly to do with payment or technical issues. Bugs are handled by an in-game bug reporting tool to which replies are never given. There is no e-mail, phone or instant message support, so if you have an issue that is not covered by the set of predetermined issues on the website, you have no way to contact Jagex, even if you are a paying member. |
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==External links== |
==External links== |
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Revision as of 16:52, 15 March 2016
Template:2007 page
Jagex Player Support
Customer Support is the division of Jagex staff that interacts with players. The team is lead by Mod Kelvin, the head of Customer Support, who is supported by a team of three service managers and 35 support specialists. A number of the support team have their own @Jagex Twitter accounts and occasionally appear on RuneScape livestreams and podcasts.
The team are responsible for handling in-game abuse reports, offence appeals, processing account recovery requests, and maintaining the Rules of RuneScape, as well as working alongside the QA team to investigate bug reports.
The team are also responsible for responding to support tickets, monitoring social media, and passing on player feedback and comments. The team run initiatives regarding account security, phishing scams, computer security and more.
The Runescape website caters for customer support only for a set of predetermined issues, mainly to do with payment or technical issues. Bugs are handled by an in-game bug reporting tool to which replies are never given. There is no e-mail, phone or instant message support, so if you have an issue that is not covered by the set of predetermined issues on the website, you have no way to contact Jagex, even if you are a paying member.
External links
- Support Centre on RuneScape.com
- Ticket system:
- @JagexSupport on Twitter.com