Changes: Player Support Team

Latest revision as of 21:31, 18 February 2018

Player Support Team, also called the Customer Support Team, is the division of Jagex staff that interacts with players. The team is lead by Mod Kelvin, the head of Customer Support, who is supported by a team of three service managers and 35 support specialists. A number of the support team have their own @Jagex Twitter accounts and occasionally appear on RuneScape livestreams and podcasts.

The team are responsible for handling in-game abuse reports, offence appeals, processing account recovery requests, and maintaining the Rules of RuneScape, as well as working alongside the QA team to investigate bug reports.

The team are also responsible for responding to support tickets, monitoring social media, and passing on player feedback and comments. The team run initiatives regarding account security, phishing scams, computer security and more.

Customer support via the website is centred on the online support centre, consisting of six areas: Bug report, Account help, Payment support, Safety centre, Technical support and Message centre. Within each section, users are provided with a drop-down of predefined subjects. Selecting these topics redirects the user to a relevant web page with information. A few of these pages offer an button to "Click here to contact us". This button takes the user to a webform where they can send a message to Jagex support.

Jagex's own website's contact page gives e-mail addresses for specific purposes, but states, "[Runescape] Customer support questions incorrectly sent to an email address above will be deleted!" ^[1]

Members

This section is a stub. You can help by expanding it.

Members of the Player Support Team include:

Picture	Name	Nationality	Role
N/A	Mod Kelvin	N/A	Head of Player Support Team
N/A	Mod JonnieE	N/A	Player Support Specialist
N/A	Mod Cake	N/A	Player Support Specialist
	Mod Beans	N/A	Player Support Specialist
N/A	Mod Cheryl	N/A	Customer Support Specialist
	Mod Zee	N/A	Customer Support Specialist
N/A	Mod Gnarly	N/A	Customer Support Specialist
N/A	Mod Ferret	N/A	Customer Support Specialist
	Mod Selfie	N/A	Senior Player Support specialist
N/A	Mod Beno	N/A	Player Support manager; Head of Anti-cheating
	Mod Chelle	N/A	Senior Player Support Specialist; Training Curator
N/A	Mod Jane P	N/A	Player Support Specialist
N/A	Mod Mixx	N/A	Senior Operations Manager
N/A	Mod William	N/A	Player Support Specialist
N/A	Mod Weath	N/A	Anti Cheating Specialist
N/A	Mod Acorn	N/A	Anti-Cheating Specialist
	Mod Noodles	N/A	Player Support Specialist
N/A	Mod Stevew	N/A	Player Support Manager
	Mod Dibs	N/A	Player Support Team Leader

External links

References

^ http://www.jagex.com/careers/contact

[1] ttp://www.jagex.com/careers/contact

[1]

@@ Line 1: / Line 1: @@
+{{External|os}}
-The '''Customer Support team''' prides itself on providing a fast, high quality service 24 hours a day to RuneScape players. The team are responsible for responding to support tickets, monitoring Social Media, managing the @JagexSupport Twitter account, passing on player feedback and comments as well as Community Safety, Anti-Cheating (ICU) and other community initiatives.
+[[File:Jagex Player Support.jpg|thumb|Jagex Player Support]]
+'''Player Support Team''', also called the '''Customer Support Team''', is the division of [[Jagex]] staff that interacts with [[account|players]]. The team is lead by [[Mod Kelvin]], the head of Customer Support, who is supported by a team of three service managers and 35 support specialists. A number of the support team have their own @Jagex Twitter accounts and occasionally appear on RuneScape livestreams and podcasts.
+The team are responsible for handling in-game abuse reports, offence appeals, processing account recovery requests, and maintaining the [[Rules of RuneScape]], as well as working alongside the QA team to investigate bug reports.
-"From account recovery to security advice, payment help to technical problem solving – we’ve got it covered. Of course, the vast majority of our time is devoted to responding to your questions and queries – and on top of that, we’ve got your back!
+The team are also responsible for responding to support tickets, monitoring social media, and passing on player feedback and comments. The team run initiatives regarding account security, phishing scams, computer security and more.
-We have a seat in planning meetings across the business so that we’re constantly putting the case for clarity, simplicity and usability for any player facing update, offer or promotion. We present a powerful case for making things clear and straight forward for you all – there to represent your voice, always.
+Customer support via the website is centred on the online support centre, consisting of six areas: Bug report, Account help, Payment support, Safety centre, Technical support and Message centre.  Within each section, users are provided with a drop-down of predefined subjects.  Selecting these topics redirects the user to a relevant web page with information.  A few of these pages offer an button to "Click here to contact us".  This button takes the user to a webform where they can send a message to Jagex support.
-We pride ourselves on being a team of experts – cross trained across a whole host of areas to help you, our players continue to enjoy the game as seamlessly as possible."
+Jagex's own website's contact page gives e-mail addresses for specific purposes, but states, "[Runescape] Customer support questions incorrectly sent to an email address above will be deleted!" <ref>http://www.jagex.com/careers/contact</ref>
-The team also produce advice and run initiatives regarding account security, phishing scams, computer security and more. Customer Support operate across all of Jagex games, so whether you play DarkScape, Old School or MainScape, the same team will be on hand to help.
+==Members==
-Customer Support are also responsible for handling in-game abuse reports, offence appeals, processing account recovery requests, maintaining the Rules of RuneScape as well as working alongside the QA team to investigate bug reports.
+{{Sectstub|Missing some current employees}}
+Members of the Player Support Team include:
+<dpl>
+  namespace =
+  uses = Template:Infobox Person
+  category = Current Jagex employees
+  category = Player Support Team
+  order = ascending
+  include = {Infobox Person}:image:name:nationality:role
+  table = class="wikitable sortable autosort=2²{comma}²a align-center-3 align-center-6 align-center-2 align-center-5 align-center-4" | ,-,nowrap=nowrap | Picture,Name,nowrap=nowrap | Nationality,Role
+  tablerow = ²{#if:%%|[[File:%%|60px]]|²{NA}²}²,[[%%]],²{#if:%%|%%|{{NA}}}²
+</dpl>
+==External links==
-The team is lead by Mod Kelvin, the Head of Customer Support, who is supported by a team of three service managers and 35 support specialists. A number of the support team have their own @Jagex Twitter accounts and occasionally appear on RuneScape live streams and podcasts.
+* [http://services.runescape.com/m=rswiki/en/Support_Centre Support Centre on RuneScape.com]
+* Ticket system:
-The above is just a small insight into the work that the team does - there's various other functions within Customer Support who are constantly working on ensuring the customer experience and journey is as good as it can be.
+** [https://secure.runescape.com/m=ticketing/account_help_2014_nologin?cat=4 Account Help]
+** [https://secure.runescape.com/m=ticketing/payment_support_2014_nologin?cat=0 Payment Support]
+** [https://secure.runescape.com/m=ticketing/technical_support_2014?cat=87 Technical Support]
+* [https://twitter.com/JagexSupport @JagexSupport on Twitter.com]
 ==See also==
-* [[Customer Support updates]]
+* [[Support updates]]
-[[Category:Rules and regulations]]
+==References==
+{{Reflist}}
+{{Player Support Team}}
+{{Jagex Teams}}

v • d • e Player Support Team
Current	Mod Acorn Mod Beans Mod Beno Mod Cake Mod Chelle Mod Cheryl Mod Dibs Mod Ferret Mod Gnarly Mod Jane P Mod JonnieE Mod Kelvin Mod Mixx Mod Noodles Mod Selfie Mod Stevew Mod Weath Mod William Mod Zee
Former	Mod Cole Mod Infinity Mod Lor Mod Nia Mod Reach Mod Tron