We have overhauled the account recovery system to make completing the request form easier and recovering a lost account faster.
We hope you will find this new system simpler to use, which will allow us to more accurately recover your account. The links to access the system from the front page have remained unchanged, however they will now take you to a login form similar to all the other login forms on our website, except it will not require a password to proceed. Additionally, the pages have been re-designed in the style of the new billing system which we launched at the end of last year.
As part of the upgrade to the new system we have slightly changed how we handle locked accounts. Previously, when a locked account was appealed we answered the appeal as soon as possible. Under the new system lock appeals will be held for up to 3 days to allow any other players contesting the account to appeal as well. This change will allow us to secure compromised accounts more effectively. Standard forgotten or lost password appeals are not affected by this and will continue to be answered as quickly as possible.
Users with 'Tracking IDs' from the previous account recovery system should find that they work correctly with the new system.