We are aware that some of our players have recently received a variety of phishing emails: emails claiming to be from Jagex or RuneScape which are designed to steal your log-in details. We understand this can be frustrating, and we can assure you we are working hard to stop the circulation of these emails and to take down the fraudulent websites linked to them.
In order to help you recognise these emails, we have set up a dedicated new thread - Phishing Email Player Warnings - on the RuneScape forums, which contains a short guide on how to check if an email is genuine or not. This thread also lists all known email phishing scams and will be regularly updated with details on any new emails we become aware of.
How did they get my email address?
The chances are they have no idea you even play RuneScape. A common method spammers use these days to send phishing emails is to generate lists of random email addresses, normally of extremely large volumes. The law of averages means that at least a small proportion of these will hit the inboxes of RuneScape players. We are dedicated to fighting phishing emails and have never compromised your email addresses.
Need to report a phishing email?
If you receive an email which you believe is a phishing attempt, you can report it on our dedicated thread: Identifying Phishing Emails. To help us gather as much information about the sender as possible, we ask that you post the contents of the ‘Message Source’ here. Full details of where to find the necessary information can be found on that thread.
We are constantly working on new ways to help in the fight against phishing and we will, of course, keep you informed of any new features we can provide in the future to help you. In the mean time, the best form of defence is awareness, so take a moment to read the Phishing Email Player Warnings and the guide provided.